Product Support Rep

Job Summary

Join Dayton Parts, a proud subsidiary of Dorman Products, where for over a century we have been committed to enhancing driver uptime in the commercial vehicle market. Our legacy is rooted in innovation and service excellence as we combine the largest selection of parts with unparalleled support. With a presence in multiple countries and a diverse team exceeding 3,000 contributors, we are recognized as a billion-dollar global brand. At Dayton Parts, every team member, regardless of their role or experience level, plays a crucial part in creating impactful solutions. We encourage you to bring your authentic self to the workplace and contribute your unique insights towards our collective success. In this role, you will have the flexibility to grow your career while also shaping our future direction.

Location: Shiremanstown, PA (HYBRID SCHEDULE) M-F 8:00am - 5:00pm

Position Overview: As a key member of our support team, you will provide direct assistance to Dorman customers by sharing technical installation information. Your positive and proactive attitude will be essential in cultivating lasting relationships with both internal and external stakeholders.

Primary Duties

• Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton'sand our vendor's catalogs, explaining product specifications, compatibility, and application details.
• Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
• Record quality control issues in a database and notify appropriate party of potential issues.
• Contribute to the continuous improvement of the technical information library, supporting our goals for enhanced service.
• Enhance your business acumen by engaging in ongoing product training and staying updated on new offerings, both internally and for customer-facing engagements.
• Edit and refine product instructions to ensure clarity and accuracy.
• Collaborate with cross-functional teams to resolve technical issues and enhance overall customer experience.
• Process and track customer orders for special order parts with attention to detail.
• Undertake additional duties as required to support the effectiveness of the department.

Qualifications

• Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicate effectively.
• Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
• Physical Requirements: Ability to lift up to 50 pounds as needed. Primarily an office-based administrative position, with occasional requirements for physical reaching, carrying, and active listening.

Education / Experience

• Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within the heavy-duty or automotive industry.
• This is a Full-Time position.
• Hourly Rate: $19.81 - $26.00, commensurate with experience and qualifications.
• Expected Weekly Hours: 40
• Benefits:
• 401(k) Plan
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Vision Insurance
• Typical Shift:
• Morning Shift