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Export Customer Service Representative

Date: Jul 27, 2022

Location: Shiremanstown, PA, US

Company: Dorman Products

Dorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we've provided countless products and services to help people do just that.   As a $1.3B*+ global supplier of aftermarket automotive parts, with 3,300+ Contributors, and 28 Sites across the globe, we remain focused on driving new solutions, to help our partners grow their businesses, and help repair professionals and vehicle owners maintain their vehicles (*approx. earnings as of 12/31/21).  Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

 

Are you looking to join a stable company? One that values its contributors and is growing? Well, look no further! Dayton Parts is seeking an Export Customer Service Representative to join our growing customer service team! This position will be based out of our Shiremanstown, PA or Lewisville, TX location.

 

Schedule: Monday – Friday, 8:00am – 5:00pm (1-hour lunch)

 

Responsibilities:

  • Completing export documents.
  • Creating quotes through the system and processing orders.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaint, etc.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Following up with customers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for products requested and arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Work with our Pennsylvania, Texas, and Las Vegas distribution centers.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

 

Required Experience / Skills:

  • 2+ years of customer service experience, preferred.
  • Bi-lingual in English and Spanish (written and verbal), required.
  • Experience with export shipping and knowledge of export documents, preferred.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft office.
  • Experience with managing deadlines and multi-tasking.
  • Possess a strong and detail-oriented work ethic.

 

Apply today to find out what makes Dayton Parts a great place to work!

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  EEO/AA Employer M/F/D/V.

www.DormanProducts.com


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