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Operations Analyst

Date: Dec 30, 2022

Location: Sanford, NC, US

Company: Dorman Products



Work Location: Sanford, NC

Department: Operations

FLSA Status: Non-Exempt Hourly

FTE Status: Full Time

Job title:           

Operations Analyst

Reports to:

Operations Manager

Job Summary:

Supports Operations by performing various tasks using SAP and other applications/tools.

Primary Duties
  • Research, track and coordinate RMAs (Return Merchandise Authorizations) and Core product returns/deductions
  • Assist with the creation and processing of production schedules and work orders
  • Partner with outsourced-process vendors to meet production schedules
  • Manage RMAs for outsourced-process vendors
  • Support the Purchasing process, including maintaining effective interactions with vendors
  • Document, create and receive purchase orders
  • Coordinatoeinbound and outbound packages
  • Support MRO supplies orders
  • Participate in Lean Six Sigma initiatives, projects and meetings
  • Provide backup for other positions as needed
  • Enter/analyze data and perform report-outs
  • Develop tools to improve data retrieval and analysis
  • Other duties as assigned

Key Accountabilities / Qualifications:

Key Accountabilities:

  • Provide accurate reports to internal/external customers
  • Perform accurate data entry and analysis
  • Develop scheduling to meet Sales demand
  • Effectively manage product Quarantine areas
  • Effectively manage product supply Kanban’s
  • Provide timely and accurate data needed to support the operation
  • Continuous process improvement


  • Proficient in using SAP and MS Office applications
  • Positive interpersonal skills
  • Strong analytical and problem-solving skills
  • High attention to detail/ accuracy
  • Ability to work with minimal supervision; self-motivated
  • Ability to manage multiple priorities; effective time management skills
  • Effective verbal and written communication skills
  • Ability to follow company rules and procedures
  • Physical Requirement: Must be able to properly lift, pack, stack and wrap up 60 pounds on a regular basis
  • Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate. Warehouse temperature may reach up to 90 degrees during the Summer months.

Education And/Or experience:

  • High school diploma or GED

Required Core Values & Competencies

Dorman Core Values

  • Ideation & Innovation
  • Deliver Customer Value
  • Empower Our Contributors
  • Accountability for Results
  • Strive for Excellence

Dorman Job Competencies

  • Demonstrating Initiative
  • Prioritizing and Organizing Work
  • Managing from a Distance
  • Communicating Effectively
  • Displaying Technical Expertise

Revised: December 2022

Job Segment: Operations Manager, Six Sigma, Lean Six Sigma, ERP, SAP, Operations, Management, Technology