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Customer Service Rep I

Date: Aug 13, 2022

Location: Reno, NV, US

Company: Dorman Products


This position is responsible for the complete handling of customer orders and answers technical questions.


· Fulfill promises made to customers 100% of the time or notify them of changes

· Pro-actively track customer orders to ensure on-time shipping

· Handle arrangements for shipment of product

· Answer phones providing feedback to customers as requested

· Tech line phone support including quality control follow up

· Work with material and production groups as needed to alert customers of potential backorders

· Ability to learn products, multiple systems and customer portals

· Maintain accurate work Instructions as customer requirements or processes change

· Other duties as assigned


· Have general automotive parts experience

· Have good organizational skills

· Maintain a positive and professional demeanor

· Ability to handle complaints regarding unpleasant situations or conflicts

· Ability to multi-task with attention to detail

· Customer Service experience in an automotive or manufacturing environment desired

· Proficiency in Microsoft Office and familiarity with Google Docs

· ERP/MRP experience in a manufacturing environment desired

· Physical Requirement: Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis

· Working Conditions: While performing the duties of this job, the employee is regularly required to stand,

walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.


· High School Diploma or Equivalent

· Customer Service experience desired

· Experience working in a manufacturing environment desired

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe

Job Segment: Customer Service Representative, ERP, QC, Customer Service, Automotive, Technology, Quality