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Automotive Tech Support Rep

Date: Aug 29, 2021

Location: Reno, NV, US

Company: Dorman Products

As an Automotive Tech Support Rep / Customer Service Representative for Dorman Products at our Reno, NV location (Powertrain Industries), you will be responsible for the complete handling of customer orders and answering technical questions.


Primary Duties

• Fulfill promises made to customers 100% of the time or notify them of changes

• Pro-actively track customer orders to ensure on-time shipping

• Handle arrangements for shipment of product

• Answer phones providing feedback to customers as requested

• Tech line phone support including quality control follow up

• Work with material and production groups as needed to alert customers of potential backorders

• Ability to learn products, multiple systems and customer portals

• Maintain accurate work Instructions as customer requirements or processes change


Qualifications / Experience / Education

• High School Diploma or equivalent

• Customer Service experience in an automotive or manufacturing environment desired 

• General automotive parts experience desired

• Good organizational skills

• Ability to maintain a positive and professional demeanor

• Ability to handle complaints regarding unpleasant situations or conflicts

• Ability to multi-task with attention to detail

• Proficiency in Microsoft Office and familiarity with Google Docs

• ERP/MRP experience in a manufacturing environment desired




Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

Candidates must pass a background check and drug test, as applicable for the role.

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe

Job Segment: Technical Support, Auto Technician, Customer Service Representative, ERP, Technology, Automotive, Customer Service