Customer Service Rep I

As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions.

PRIMARY DUTIES:

• Fulfill promises made to customers 100% of the time or notify them of changes

• Pro-actively track customer orders to ensure on-time shipping

• Handle arrangements for shipment of product

• Answer phones providing feedback to customers as requested

• Tech line phone support including quality control follow up

• Work with material and production groups as needed to alert customers of potential backorders

• Ability to learn products, multiple systems and customer portals

• Maintain accurate work Instructions as customer requirements or processes change

• Other duties as assigned

QUALIFICATIONS / EDUCATION / EXPERIENCE:

• High School Diploma or equivalent

• Have general automotive parts experience

• Have good organizational skills

• Maintain a positive and professional demeanor

• Ability to handle complaints regarding unpleasant situations or conflicts

• Ability to multi-task with attention to detail

• Customer Service experience in an automotive or manufacturing environment desired

• Proficiency in Microsoft Office and familiarity with Google Docs

• ERP/MRP experience in a manufacturing environment desired