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Quality Manager (Distribution Center Operations))

Date: Nov 17, 2020

Location: Portland, TN, US

Company: Dorman Products




This position is responsible for the overall quality and process control management effort of our Portland, TN Distribution Center.  The incumbent will manage resources to optimize quality systems from the point a product leaves the vendor to the point of delivery to the customer.  Key metrics of performance will be customer defect rates, Service level agreements, departmental and procedural audit data for the Portland site.   



  • Manage the facility quality and process audit personnel for quality/quantity of work
  • Train Portland personnel on quality and process procedures as needed.
  • Create, update, manage and ensure compliance for all quality and procedural processes.
  • Maintain and foster a positive, respectful, and productive work environment in support of the Portland teams goals and the Dorman culture of contribution
  • Manage the site’s quality plan, and inspection process.  Develop supported recommendations for inspection criteria, sampling quantities, and test procedures
  • Lead ISO level process audits throughout the Portland site and where needed provide support to other sites.
  • Support Corporate Quality Department in audits, tests, product analysis, and corrective action reports.
  • Ensure compliance readiness for Sarbanes-Oxley audits.
  • Manage the inspection database, control sample database and reject database
  • Develop and provide accurate and timely metrics that support site and corporate quality measurement
  • Lead and participate in continuous improvement projects throughout the facility.



The incumbent will manage the site quality team and the process control team of hourly contributors and temporaries. This will also have a salaried position reporting to the role.


QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use of measurement and test gauges.  Calipers, force tests, thread gauges, hardness tests
  • Ability to read and interpret test results, read CAD drawings
  • Ability to perform statistical quality analysis of process controls, sampling, regression analysis and other techinique to identify probability of failure, failure modes and corrective actions.
  • Knowledge of continuous improvement tools such as six sigma, pareto, fishbone diagrams, FMEA, SPC.
  • Ability to lead and manage floor contributor team
  • Ability to operate material handling equipment and handle product weight up to 50 lbs safely.
  • Ability to use Access, Excel, and like databases to derive and manipulate data for analysis.



  • Minimum 5 years experience with quality management in a manufacturing environment, or 2 years with BS degree in Engineering or Quality Management
  • Experience in a ISO organization or related expertise
  • Automotive products familiarity or mechanical experience preferred
  • OE Tier 1 or 2 experience preferred



Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.



Nearest Major Market: Nashville

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