Manager- Process Controls
Date: Nov 16, 2024
Location: Portland, TN, US, 37148 Warsaw, KY, US, 41095 Louisiana, MO, US, 63353 Colmar, PA, US, 18915
Company: Dorman Products
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
Manage training development and process documentation activities.
Primary Duties
- Identify future training needs and research new training methods, processes, and materials to enhance Contributor knowledge.
- Create best practice curriculums between sites to facilitate improved customer quality.
- Develop training aids such as manuals and handbooks using current and future Process Documentation aids.
- Design and manage internal document control systems for process accuracy.
- Develop and maintain a compliance and performance tracking system for all Light Duty Distribution Centers and the contributors assigned to each site.
- Maintain reporting structures to site leadership to inform them of training accuracy.
- Analyzing existing systems and identify areas of continuous improvement opportunity through various data collection processes.
- Ensure process changes are documented and contributors are current in all new process and process changes.
- Ensure contributors are properly trained in proper operation of equipment.
- Assist as needed with new hire requirements.
- Perform System audits to ensure compliance to established procedures
- Travel to other sites as required
Qualifications
- Familiarity with modern and traditional training methods
- Excellent leadership and motivational skills
- Enhanced database and computer skills
- Strong Verbal and written communication skills
- Excellent decision making and problem-solving skills.
- Good collaboration and teambuilding skills.
- Previous supervisory skills and experience required.
- Knowledge of competency-based training assessment tools
- Physical Requirement: Capability to lift 20 pounds.
- Working Conditions: Typical of office work; however, while performing the duties of this job, the contributor may be required to reach, swivel, and carry items from one place to another. Environment may be dictated by ambient temperatures. The noise level is usually moderate.
- Travel Time: Up to 25%
Education / Experience
- Bachelor's degree (B. A.) from four-year college or university; or HS Diploma with adequate related experience and/or training; or equivalent combination of education and experience.
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Core Values & Competencies
Attributes
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com
Nearest Major Market: Nashville
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