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Customer Service Representative

Date: Jun 29, 2022

Location: New Century, KS, US

Company: Dorman Products

Dorman was ranked as one of the fastest growing companies in the Greater Philadelphia area in 2021 by the Philadelphia Business Journal!

Are you looking to join a stable company? One that values its contributors and is growing? Well, look no further! General Spring is seeking a Customer Service Representative to join our growing team!

 

The Opportunity:

The Customer Service Representative supports our team by providing product/ services information and resolves any emerging problems that our customer accounts might face on a daily basis.

 

Hours: Monday - Friday 8:00am - 5:00pm (1 hour lunch)

 

Responsibilities

  • Manage incoming calls.
  • Take phone orders and update order status.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Package small boxes to ship.

 

Skills

  • Self motivated with a strong work ethic.
  • Strong phone contact handling, active listening, and presentation skills.
  • Punctual, reliable, and patient.
  • Excellent communication skills and the ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient with computers and typing.
  • High school diploma.

 

Apply today to find out what makes General Spring a great place to work!

 

Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

Candidates must pass a background check and drug test, as applicable for the role.

www.DormanProducts.com


Nearest Major Market: Emporia
Nearest Secondary Market: Wichita

Job Segment: Customer Service Representative, Customer Service