Order Desk

Dayton Parts was acquired by Dorman Products in 2021, and for over a century we’ve supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation.  Today, we're a billion-dollar global brand, with more than 3,000 contributors across multiple countries and continents, and we remain focused on driving new solutions. We rely on everyone who works at our family of companies, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business and is encouraged to bring their authentic selves to work. Just like we provide freedom to fix cars and trucks, we also give you the freedom to pursue new ideas, offer different perspectives, and grow in your career

General Responsibilities:

Majority of the employee's efforts are inclusive to level 3 but also require specific skill set of a technical nature including, but not limited to: customer return processing; quality inventory inspections; operation of UPS/FedEx software; MacPac order closing/invoicing; administrative functions. Individuals must have proven record of attention to detail and ability to perform tasks correctly, efficiently, and of high level of accuracy. 

Core Responsibilities:

• Core responsibilities of the Front Desk Coordinator include: sorting pick documents; laying out of orders; answering and making calls to customer service regarding items or orders; prioritizing orders to accommodate shipping; communicating with traffic personnel; assisting customers with their pickups; making labels; marking paperwork for order processing; closing; invoicing; and assisting with bill of ladings; working closely with supervision to notify of potential problem areas or concerns.
• May be asked to assist: pulling orders; wrapping orders; order processing dock functions
• Due to requirements of job, employee must wear proper PPE including steel tips with metatarsals; warehouse attire.
• Must be familiar with computers and/or willing to learn how to operate various computer systems (MacPac, SAP)
• Physical pulling and packing or handling of product for customers
• Operating warehouse equipment: picker; stacker; walkie
• Must be detail oriented and able to work under pressured environment

• Strong self-motivation
• Strong interpersonal and customer relation skills
• Any other work assignments

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  EEO/AA Employer M/F/D/V.

www.DormanProducts.com