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Global Quality Director

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Date: Aug 6, 2019

Location: Lansdale, PA, US

Company: Dorman Products

The Director of Global Quality is responsible for the enterprise-wide quality and warranty program designed to ensure continuous improvement in a diversified product mix environment. Reporting to the Vice President of Engineering and Quality, this highly visible position will be charged with the objective to develop Dorman Product’s quality management system based on prevention and predictive approach.  This leader will lead cross-functional & cross-divisional teams throughout multiple locations to prevent quality issues, ensure the highest quality products and services, exceed quality objectives and exceed customer expectations. This individual will have an entrepreneurial spirit, a cross-functional perspective, and solid business acumen to build and execute a vision and strategy for advancement of the business.


Responsibilities and Essential Duties

  • Champion the development and deployment of the Global Quality Management System that results in measurable improvements in customer satisfaction, product & process quality and warranty reductions.
  • Establish quality goals, performance metrics, and improvement initiatives focused on continual improvement and reduction and process variation.
  • Develop and implement operational business plans, strategies, and organization design that are consistent with short and long-term company goals and objectives.
  • Champion data driven decisions to achieve product excellence; problem solutions and continual improvement using various problem solving techniques and statistical data.
  • Support new product launch activities by strengthening the company’s standardized launch process that includes; Production Readiness Assessments, Design and Development, Risk Mitigation Management, APQP, Early Production Containment, PPAP.
  • Build customer and supplier partnerships to closely monitor “voice of the customer” and proactively adapt to changing market and customer needs.
  • Review and provide on-site assessments of quality and technical development capability of strategic supplier partnerships.
  • Work closely with Product Team, Engineering, Supply Chain, Operations, and Sales on cross functional and company initiatives with direction from Department VP.
  • Foster a success-oriented, accountable environment within the company. Build a great working environment for the contributors. Attract, develop, retain, and motivate the talent needed to be a world class, high performing team.
  • Oversight and maintenance of department budget.


Key Accountabilities

  • Leadership
  • Critical Thinking
  • Analytical MIndset
  • Communication



  • An impeccably strong change agent and influential leader with exemplary experience and success in the areas of Quality, Customer Satisfaction Improvement & Sustainability, Continual Improvement , Process Improvement, Cost Avoidance and Optimization.
  • A strong communicator - strong verbal, written and presentation communication skills - able to influence at all levels of the organization.
  • Experience providing quality support to a large and diverse customer base.
  • Ability to lead employees to assure company goals and results are met.
  • Black Belt Certification preferred.
  • Bachelor’s Degree in Mechanical / Electrical or Manufacturing Engineering discipline.  
  • Minimum of 10 years of engineering experience with previous direct (hands-on) Quality Leadership experience in a supervisory role. 
  • Knowledge of various engineering and manufacturing processes.
  • Experience in engineering components for the automotive industry or automotive aftermarket a plus.
  • Proven track record in establishing deep and lasting customer and supplier relationships.
  • Challenges the status quo, proven track record of driving change and teaching/motivating individuals to develop & implement new ways of thinking and doing business.
  • High-level of personal accountability.
  • Up to 30% travel required.



Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

Nearest Major Market: Philadelphia

Job Segment: Manager, Engineer, Electrical, Quality Manager, Quality, Management, Engineering