IT Business Process & Change Manager

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Date: Sep 12, 2025

Location: Colmar, PA, US, 18915

Company: Dorman Products

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty, and specialty vehicle products.  Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The IT Business Process & Change Manager is responsible for leading the management of IT change requests, building and optimizing IT business processes, and supporting the Sr. Director of Business Engagement in driving successful delivery of technology solutions. This role ensures business requests are translated into actionable IT work, provides visibility through reporting and metrics, and drives accountability across teams for timely and quality delivery. Additionally, the role facilitates daily scrum meetings, oversees change request governance, and champions continuous improvement in IT engagement and delivery practices.

This is a hybrid role with the expectation to be onsite in our corporate headquarters in suburban Philadelphia (Colmar, PA) at least two days per week, and additional days as needed.

Primary Duties

  • Oversee intake, prioritization, and lifecycle management of IT change requests.
  • Drive accountability for delivery by coordinating with IT teams, business partners, and stakeholders.
  • Facilitate daily scrum meetings to align priorities, resolve blockers, and ensure progress.
  • Report regularly on change request metrics, including backlog, throughput, cycle times, and delivery performance.
  • Partner with IT leadership to ensure alignment of change requests with business objectives.
  • Design, implement, and continuously improve IT business processes that enhance efficiency, consistency, and scalability.
  • Document process workflows, governance models, and best practices.
  • Identify opportunities to streamline engagement between IT and business partners.
  • Lead process improvement initiatives aligned with IT strategy and enterprise goals.
  • Support the Sr. Director, Business Engagement, in managing stakeholder relationships and aligning IT initiatives with business needs.
  • Act as a liaison between IT and business partners to clarify requirements and ensure understanding of priorities.
  • Provide transparency into IT delivery commitments through dashboards, reports, and regular updates.
  • Establish and maintain reporting on change request performance, business process adoption, and IT delivery KPIs.
  • Ensure compliance with IT governance standards and alignment with enterprise PMO practices.
  • Prepare executive-level updates highlighting progress, risks, and outcomes.
  • Other duties as assigned.
     

Education / Experience

  • Bachelor’s degree in Information Technology, Business Administration, or equivalent experience.
  • 5+ years of experience in IT process management, business analysis, or IT project/change management.
  • Experience facilitating agile ceremonies (scrum, stand-ups, retrospectives, etc.) strongly preferred.
  • Proven track record in developing and implementing business processes.
  • Strong background in reporting, metrics, and performance management. #LI-EK1
     

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.  www.DormanProducts.com


Nearest Major Market: Philadelphia
Job Segment: Change Management, Business Process, Business Analyst, Manager, Management, Technology, Automotive