Bilingual Technical Product Support Rep

Job Summary

Dayton Parts, is a subsidiary of Dorman Products, and for over a century we’ve supported the commercial vehicle market with the goal boosting driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we're a billion-dollar global brand, with more than 3,000 contributors across multiple countries and continents, and we remain focused on driving new solutions.

We rely on everyone who works at our family of companies, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business and is encouraged to bring their authentic selves to work. Just like we provide freedom to fix cars and trucks, we also give you the freedom to pursue new ideas, offer different perspectives, and grow in your career

JOB DESCRIPTION

Work Location: Shiremanstown, PA ( HYBRID SCHEDULE)

Job Summary:

Direct support of Dorman customers regarding technical installation information. Practices and considers different approaches for continuous improvement. Maintains a positive perspective and attitude when interfacing with Dorman internal and external customers. This role will provide customer service support for the Export department.

Primary Duties

Primary Duties

• Tech Line phone support – phone and email; Provide information on heavy duty truck parts such as specs, technical data, installation instructions, etc.
• Answer customer phone calls and emails regarding heavy duty parts
• Quality control follow up such as checking measurements on parts and managing complaints regarding defective parts
• Continuous improvement of library of technical information
• Build business acumen through continuous new product awareness and training both internal and customer facing
• Refine and edit product instructions as necessary
• Build cross functional relationships to resolve technical product issues
• Provides back-up support for Export Customer Service Representative
• Process and maintain purchase orders for special order parts
• Other duties as assigned

Qualifications

• MS Office Suite – heavy emphasis on Excel and Outlook
• Ability to read schematics and blueprints
• Bilingual – English and Spanish Required (must read, write, and speak English and Spanish)
• Physical Requirement: Capability to lift 50 pounds. Working Conditions: This is an administration job that will primarily take place in an office setting. However, while performing the duties of this job, the employee might be required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate.

Education / Experience

• 1+ years of parts counter, customer service, and/or work that is relevant to the heavy duty/automotive industry
  
  Pay: $19.81 - $26.00 per hour

Core Values & Competencies

Attributes