Manager- Customer Quality Controls
Date: Oct 18, 2024
Location: Portland, TN, US, 37148 Colmar, PA, US, 18915 Louisiana, MO, US, 63353 Warsaw, KY, US, 41095
Company: Dorman Products
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
Manages continuous improvement activities based on analysis of multiple customer and internal inputs to improve customer satisfaction
Primary Duties
- Establishing customer communication meetings to discuss quality concerns and solicit feedback to ensure alignment.
- Create and maintain customer and site scorecards.
- Developing and maintaining a tracking system for all site countermeasure work
- Maintain and ensure proper training of staff for this activity.
- Establish a standardized reporting system for Sales, Internal leadership and our customer on progress related to failure mode countermeasures.
- Conduct improvement activities based on Customer concerns.
- Understand customer needs and requirements to help develop effective control processes.
- Submit detailed reports to internal groups with detailed analysis of countermeasures and their effectiveness.
- Through understanding of Continuous Improvement activities.
- Meet with site staffs to discuss opportunities and review progress for ongoing and completed ideas.
- Manage CEL database.
- Create improved data tracking documents to better and more quickly understand customer issues.
- Establish communication meeting with Sales partners to keep them up to date on their specific customer issues.
- Visit customer locations to gain improved knowledge of customer issues and processes.
- Initiate and communicate best practice when practicable.
- Travel to other sites as necessary.
Qualifications
- Experience with six-sigma, and related continuous improvement activities
- Knowledge of data tracking methods and data analysis
- Previous supervisory skills and experience required.
- Able to lead projects and execute desired results.
- Exceptional communication and team building skills.
- Enhanced database and computer skills
- Experience with problem solving techniques.
- Physical Requirement: Capability to lift 20 pounds.
- Working Conditions: Typical of office work; however, while performing the duties of this job, the contributor may be required to reach, swivel, and carry items from one place to another. Environment may be dictated by ambient temperatures. The noise level is usually moderate.
- Travel Time: Up to 25%
Education / Experience
- Bachelor's degree (B. A.) from four-year college or university; or HS Diploma with adequate related experience and/or training; or equivalent combination of education and experience.
Core Values & Competencies
Attributes
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com
Nearest Major Market: Nashville
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