Inside Sales and Support
Date: Oct 21, 2025
Location: Madison, IN, US, 47250
Company: Dorman Products
Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Inside Sales and Support Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV’s growth and impact in the off-roading industry.
Primary Duties
Training will be provided to acclimate you to the ATV/UTV industry. Continuous training on new products and industry updates will be provided to enhance your career with the knowledge to make you successful at SuperATV.
- Provide top notch customer service to all incoming calls from customers and dealerships.
- Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
- Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
- Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
- Follow up with customers on issues through both phone conversations and emails.
Qualifications
Qualified candidates will have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. Ability to make independent decisions, be a self-starter are critical.
Education / Experience
Mechanical aptitude, call center experience, and an associates or bachelor’s degree in related field, is preferred. Some travel may be required. Spanish speaking skills preferred.
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.
Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour
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