Cloud & Data Center Engineer

Job Summary

The Cloud & Data Center Engineer is a hands-on infrastructure role that supports the day-to-day operation, reliability, and improvement of Dorman's on-premises data center and cloud environments. Reporting to the Lead System Analyst, this position provides operational support across compute, storage, virtualization, backup, monitoring, and cloud infrastructure, with a primary focus on Amazon Web Services (AWS) and supporting responsibilities in Microsoft Azure. The engineer works within established architecture, security, and operational standards, partners with network, security, application, and service teams, and escalates complex design or production issues as appropriate. The role emphasizes dependable operations, automation, documentation, incident response, and continued technical growth across hybrid infrastructure. The role is expected to provide operational support across Dorman's hybrid infrastructure footprint, including AWS cloud services, VMware virtualization, NetApp storage, Veeam backup and recovery platforms, and Datadog monitoring solutions.

This role follows a hybrid work model requiring at least one day per week onsite in our corporate headquarters in suburban Philadelphia (Colmar, PA), typically Thursday. Candidates must have flexibility to adjust their onsite day(s) based on business demands, meetings, and collaboration needs.  

Primary Duties

• Support, maintain, and troubleshoot on-premises data center and cloud infrastructure, including compute, storage, virtualization, operating systems, backup, and monitoring platforms.
• Provision and administer AWS infrastructure and provide supporting administration in Azure using established standards, templates, and change-management processes.
• Support and administer VMware virtualization environments, NetApp storage platforms, Veeam backup and recovery solutions, and Datadog monitoring infrastructure, including configuration, performance tuning, capacity management, troubleshooting, upgrades, and lifecycle management.
• Assist with Infrastructure-as-Code and automation using tools such as Terraform, CloudFormation, ARM/Bicep, scripting, and approved CI/CD pipelines.
• Monitor infrastructure health, availability, performance, capacity, and backup status; respond to alerts and help resolve incidents and recurring problems.
• Support hybrid connectivity and shared infrastructure services, including DNS, identity integrations, private connectivity, certificates, and access controls in coordination with network and security teams.
• Apply security and compliance requirements for identity, encryption, patching, vulnerability remediation, logging, and configuration management.
• Assist with cloud cost management by maintaining tagging, reviewing utilization, identifying rightsizing opportunities, and supporting budgets and alerts.
• Execute approved changes, maintenance activities, migrations, and disaster recovery tests, including participation in scheduled after-hours work and an on-call rotation as required.
• Create and maintain technical documentation, diagrams, asset records, standard operating procedures, and recovery runbooks; share knowledge with peers and support teams.
• Contribute to infrastructure projects and continuous-improvement initiatives under the direction of senior technical staff and the Lead Data Center Engineer.

Qualifications

• Working knowledge of AWS infrastructure services and foundational knowledge of Azure.
• Hands-on experience supporting enterprise infrastructure in production environments, including VMware virtualization, NetApp storage, Veeam backup and recovery, Datadog monitoring, and Windows and/or Linux systems.
• Familiarity with Infrastructure-as-Code and automation concepts; practical experience with Terraform, CloudFormation, ARM/Bicep, PowerShell, Python, or similar tools is preferred.
• Working knowledge of TCP/IP, DNS, firewalls, VPNs, cloud networking, identity and access management, and hybrid connectivity concepts.
• Experience with observability and incident response tools such as Datadog, CloudWatch, Azure Monitor, or comparable platforms.
• Understanding of infrastructure security fundamentals, patching, vulnerability remediation, encryption, least privilege, and change management.
• Ability to troubleshoot methodically, document work clearly, manage competing priorities, and communicate effectively with technical and business partners.
• Willingness to learn across both on-premises and cloud technologies and to escalate when an issue exceeds the role's authority or expertise.

Education / Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in infrastructure, systems, data center, cloud, or platform operations.
• Hands-on experience supporting production infrastructure; AWS experience is preferred and Azure experience is a plus.
• Experience administering VMware environments, NetApp storage systems, Veeam backup and recovery platforms, and Datadog monitoring solutions is strongly preferred. Experience supporting Windows and Linux infrastructure in enterprise environments is required.
• Associate or administrator-level certifications are preferred, such as AWS Solutions Architect - Associate, AWS SysOps Administrator - Associate, Microsoft Azure Administrator Associate, VMware VCP, or comparable credentials.
• Experience supporting data, analytics, or AI platform infrastructure is a plus, but is not required.

#LI-EK1