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Customer Experience Analyst

Date: Jan 27, 2022

Location: Colmar, PA, US

Company: Dorman Products

Dorman Products, a $1B global supplier of aftermarket automotive parts, is seeking a Customer Experience Analyst to join our growing team. The Customer Experience Analyst is a critical member of our Supply Chain team that will drive supply chain performance improvements from Dorman through to our customer’s customer. If you have a passion ensuring customers have a voice and want to grow your career in Supply Chain than this is the role for you! 


In this role you are responsible for, but not limited to:

  • Act as primary liaison between Customer replenishment organization, Dorman Supply Chain and Sales to drive improvements in performance as measured by customer
  • Lead development and maturation of monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for assigned customers to deliver exceptional supply chain performance and deliver value
  • Drive set up process for new product in customer and Dorman systems to ensure flow of replenishment to drive incremental revenue
  • Drive performance improvements through use of data and analytics
  • Build and enhance customer relationships
  • Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions
  • Proactively identify opportunities for process improvement across all functions


Minimum Qualifications

  • 1 year of experience in Logistics and/or Customer Supply Chain or B.S. in Supply Chain/Business.
  • Passion for improving business results through collaboration and use of analytics
  • Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint).
  • Effectively work in a team environment collaborating cross functionally across the end-to-end supply chain to drive improved business results


Preferred Qualifications

  • 2+ years of experience Supply Chain, Logistics and/or Customer Experience
  • Bachelor’s degree; Supply Chain, Business or General Studies.
  • Knowledge of SAP, Excel, Business Objects a plus


Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

Candidates must pass a background check and drug test, as applicable for the role.

Nearest Major Market: Philadelphia

Job Segment: ERP, Logistics, SAP, Supply, Technology, Operations, Automotive